Our people

Designers who listen before they design. Project managers who track every order, every timeline, every detail so nothing slips through the cracks. People who answer the phone when you call and go to bat with manufacturers. We're a team that's been doing this long enough to know what's coming—and how to handle it when something needs to pivot.

Ben

Principal & General Contractor

Ben started at 15 in his family's kitchen and bath showroom business. He spent years listening to homeowners talk about what went wrong—delays, dropped details, materials that didn't hold up.

Now, as the builder behind The Builder's Reserve, he uses that experience to channel the best products and service to clients. His standard is simple: Would I put this in my house or my project? If the answer is no, we don't carry it.

He's a New Hampshire-based general contractor and real estate investor who knows materials and field challenges inside-out. When something needs to pivot on-site, he's already three steps ahead.

Crystal

Principal & licensed realtor®

Crystal bridges the gap between building decisions and market resale value. As a licensed Maine and New Hampshire REALTOR®, she asks the question that matters: Does this investment make sense for the ROI?

Her insight comes from two places: market analytics and real life. As a local business owner and mom of three, she knows what actually functions in a home and what just looks good on paper. She's on a mission to elevate every project above the rest, making sure the finishes chosen add value long after the work is done.

field support

MARK

Mary Jo

Lead designer & Project Manager

Mary Jo is an award-winning designer who breathes new life and value into every project.

With over 25 years in the industry under her belt, she uses her extensive product knowledge and design degree to transform spaces, including residential, new construction, extensive renovation, commercial, and investment properties. Whether building from scratch or renovating what's there, she knows how to balance aesthetic appeal with high functionality.

DAN

ERIC

office support

Keeping everything running smoothly behind the scenes, this team handles everything from marketing and client outreach to managing accounts, projections, and vendor relationships. Whatever it takes, their goal is the same: make sure clients feel supported and informed every step of the way.

Our team brings a rare mix of trade skill and on-site leadership, sharpened over years of hands-on experience across every type of job site. Backed by safety certifications and hands-on experience, they direct subcontractors, manage materials and timelines, and keep client communication tight, so every phase of your project runs like clockwork and nothing falls through the cracks.